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VINYL LOVE PROJECT

To continually improve our service and process, we have carry out a whole new project named 'Vinyl Love'. To deliver high quality products and service to achieve greater customer satisfaction. Please rest assured that all items shipped from us will be in tip-top condition. We understand how's one feel when their items are not well-taken care upon receiving the items. Trust us, we understand and know how this work. Most important, we want you to have a pleasant buying experience with us and we just want you to come back and tell your friends where you found your new toy.


SHIPPING POLICY (INTERNATIONAL)

We do our best to check and get all items in their best conditions before shipping. However please understand that sometime the boxes may still have very slight damage due to shipping and handling.

For all customers, we will be using Singpost - www.singpost.com.sg a reliable Shipping Carrier in Singapore and International as well. All items will be ship in registered mail which we are able to track the status of your orders after posting out.

Please allow 8 - 14 business days for delivery within USA
Please allow 7 - 12 business days for delivery within UK
Please allow 7 - 12 business days for delivery within Europe
Please allow 6 - 10 business days for delivery within Asia.
Please allow 2 - 5 business days for delivery within Singapore

Email notification will be send to you once shipping is done.

Many apologize for the inconvenient and appreciate your understanding that we have schedule 2 days for shipping to cater both weekday & weekend customers.

Please note that we schedule the 2 shipping date on every Wednesday and Sunday
We have make a list for customers to understand how when we shipped items out.

-------------------------------------------------------------------------------------
Wednesday Shipment (Weekday)
Payment received / cleared before Wednesday
8:00 A.M Pacific Time
11.00 P.M Singapore Time
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Sunday Shipment (Weekend)
Payment received / cleared before Sunday
8:00 A.M Pacific Time
11.00 P.M Singapore Time
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If you have questions about your order just hit the ''contact'' button at the bottom of the store menu and we'll get right back to you.


SHIPPING POLICY (SINGAPORE / NEARBY COUNTRIES)

We do accept Bank to Bank Transfer & Cash On Delivery(COD) for locals (Singapore) as well. You don't have to place an online order but just drop us an email of the items you would like to purchase and provide us your contact number and name. We will contact you shortly to arrange venue and time for collection by email or phone.
For Cash On Delivery, we will only provide this service if you bought more than S$50 worth of orders

For nearby countries customers who frequent to Singapore, You don't have to place an online order but just drop us an email of the items you would like to purchase and provide us your contact number and name as well as the estimated collection date. We will reserve these items for you at no extra charge! This way, you save on shipping and still able to get most mint and pristine items from us.

You have to make the full payment first which we will send a invoice to you through PayPal once we have calculate the price. Once payment has completed we will reserve for you till the collection date.


PRE-ORDER POLICY

Due to the limited quantities that MTC can orders, it is unlikely that MTC can make another orders for that particular items once quota has hit which we will close the pre-order sales.

Please note that Pre-Order items that advertise during the month will close at the end of the month unless specify. Example: Items that list on January for Pre-Order will close at the end of January.

Customers need to pay full amount before taking any pre-orders. We afraid that there will be late cancellation after making the orders for you. Shipping fees will be invoiced in a later date once items arrived. Once payment has make we will ship the item within 1-2 working days unless specify.

For any late cancellation upon receiving the payment, 30% of the total fees will not refunded to cover the cost for the cancel orders. So order carefully if you might find it elsewhere. We appreciate your understanding.


REFUND, RETURN OR EXCHANGES POLICY

All sales are final. Many of the the products we sell are collectible items, therefore we do not accept returns or exchanges. Slight imperfections are typical with this kind of product which are hand-assembled and/or hand-painted and most often enhance the value. Due to international shipping costs and uniqueness of the products, our inventory on each item is very small, and most products are made in limited runs. For these reasons we hope you understand our no returns policy.

However, if your merchandise has significant defect right out of the box (i.e. the product is broken or missing parts, etc), we will do a exchange for a non-damages items or make a refund back if we have already run out of stock. You must contact us within TWENTY-ONE (21) DAYS from the shipping date in order to qualify. You can contact us by hitting the ''contact'' button at the bottom of the store menu and we'll reply you shortly.

Metropolitan Toyz Culture will only accept defective returns for items that are received in their original packaging. Blister cards, accessories, plastic packaging, and anything else that came with the items must be included as well. If your return does not meet these conditions, you'll be charges a 35% re-stocking fee or have your defective merchandise returned to you.

Items damaged due to customer abuse or negligence will not be accepted.
Last Updated: 18 Jan 2009 18:00:14 PST home  |  about  |  terms  |  contact
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